Shipping policy

Shipping Policy

Last Updated: 13.05.2025

At kiteandskate.com, we strive to deliver your orders quickly and reliably across the United Arab Emirates. Please review our shipping policy below to understand the process, applicable charges, and delivery timelines.

1. Order Processing

  • Processing Time:
    Orders are typically processed within 1-2 business days (excluding weekends and UAE public holidays). During promotional periods or peak seasons, processing times may be slightly longer.
    Note: An order status email will be sent once your order is ready for shipment.

  • Order Confirmation:
    You will receive an email confirmation with your order details once your purchase is successfully placed.

2. Shipping Methods & Delivery

  • Domestic Shipping (Within UAE):

    • We offer standard shipping to all UAE locations.

    • Estimated Delivery Time:
      Delivery typically occurs within 3-7 business days after processing.

    • Same-Day/Next-Day Delivery:
      Certain locations may qualify for same-day or next-day delivery, subject to availability. Check for special options at checkout.

  • Shipping Carriers:
    We partner with trusted shipping carriers to ensure your order is delivered safely. Specific carrier details may be provided in your shipment confirmation.

3. Shipping Costs

  • Free Shipping:
    Free standard shipping is available on orders over 0 AED

  • Standard Shipping Charges:
    Orders not meeting the free shipping threshold will incur a standard shipping fee calculated at checkout.

  • Handling Fees:
    A nominal handling fee may be included to cover packaging and processing expenses.

Note: Shipping costs are subject to change based on order size, weight, and destination within the UAE.

4. Order Tracking

  • Tracking Information:
    Once your order is shipped, a tracking number and shipment details will be emailed to you.

  • Track Your Order:
    You can track your order by clicking on the tracking link provided in your shipment confirmation or by visiting the carrier’s website directly.

5. Unforeseen Delays & Issues

  • Delivery Delays:
    Although we strive to deliver within the estimated time, delays might occur due to:

    • Weather conditions

    • Carrier issues

    • High order volumes during peak periods
      In such cases, we will notify you and provide an updated delivery timeline.

  • Incorrect Address:
    Please ensure your shipping address is complete and correct. We are not responsible for delays or non-delivery resulting from inaccurate address information.

6. International Shipping

  • Currently, We Only Ship Within UAE and the following countries: Saudi-Arabia, Oman, Qatar, Bahrain

7. Contact Us

For any shipping inquiries or assistance with your order:

  • Email: marcusbroesgen@googlemail.com

  • Phone: +971 561315542

8. Modifications to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.